Optimizing business processes to continuously increase customer value leads to sustainable improvements in results. In a constantly changing or highly complex environment, it is essential that all employees of the company see the customer value of the process steps they manage.
The goal must be to detect interruptions in the process flow yourself and to be able to improve them structurally.
Leading within a Lean philosophy includes:
- Creating transparency of goals and results for all employees
- Training of problem-solving methods
- Providing coaching and support for the application of the principle
In “shop floor management”, i.e., not in the meeting room, but directly at the workplace, many small improvements are put into practice step by step and every day.
Together with the employees who are affected by these changes. The appreciation of the individual shown in the process promotes the employees’ identification with cultural change. Being motivated and committed, the employee will find solutions and becomes more and more independent.
“The steps you take don't need to be big. They just need to take you in the right direction.”